Refund policy

Refund Policy
At Fu Zhong Hua Imp & Exp Pte Ltd, customer satisfaction is important to us.

Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of receiving your order. 

To facilitate our assessment, please provide:

  • Your order number
  • A description of the issue
  • Supporting photographs where applicable

Refund Eligibility
Refunds or replacements will be assessed on a case-by-case basis.
We reserve the right to request additional information or evidence before approving any refund, replacement, or exchange request.

Non-Refundable Items
Due to food safety and hygiene requirements, we do not accept returns, exchanges, or refunds for:

  • Opened products
  • Consumed or partially used products
  • Products that have been improperly stored after delivery
  • Change-of-mind purchases

Exceptions may be made where the item is:

  • Damaged upon delivery
  • Defective
  • Incorrectly supplied

Contact Us
For refund-related enquiries, please contact us at:

Email: support@fzh.com.sg
Phone: 6872 2821